Question 1

What services does FabricZen provide?

Accepted Answer

FabricZen offers a range of laundry and dry-cleaning services, including washing, ironing, stain removal, and fabric care for delicate garments. We also provide home pick-up and delivery for added convenience.

Question 2

How can I place an order for laundry or dry-cleaning?

Accepted Answer

You can place an order by using the FabricZen mobile app or visiting our website. Simply sign up, select your service, and schedule a pick-up time. Our delivery agent will come to your location at the scheduled time to collect your garments.

Question 3

What are the payment methods available?

Accepted Answer

FabricZen accepts multiple payment methods including credit/debit cards, online banking, digital wallets, and cash on delivery (COD). You can choose your preferred payment option during checkout.

Question 4

How do I know my clothes are safe with FabricZen?

Accepted Answer

We take great care in handling your garments. Our cleaning process is performed by experienced professionals using modern equipment. In case of any concerns or special care instructions, you can let us know in advance.

Question 5

What is your turnaround time?

Accepted Answer

We aim to return your cleaned clothes within 24 to 48 hours depending on the type of service requested. Dry cleaning or special garment care may take slightly longer.

Question 6

Do you offer same-day service?

Accepted Answer

Yes, we offer express or same-day service for an additional fee. Please select the "Express Service" option when placing your order for faster delivery.

Question 7

What if there is a problem with my clothes after the service?

Accepted Answer

In the unlikely event that your clothes are damaged or not cleaned to your satisfaction, please contact our customer support team within 24 hours of receiving your clothes. We will do our best to resolve the issue or provide compensation if necessary.

Question 8

Can I cancel or reschedule my pick-up?

Accepted Answer

Yes, you can easily cancel or reschedule your pick-up through the FabricZen app or by contacting our customer service team at least 2 hours before the scheduled time.

Frequently Asked Questions