Cancellation & Refund Policy

FabricZen believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made before pickup of the laundry and dry-cleaning items.
• FabricZen does not accept cancellation requests after the pickup of the laundry and dry-cleaning items. However, a partial or full refund can be made if the customer establishes that the quality of service is not upto the statndards.
• In case of receipt of damaged items, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the issue at their own end. This should be reported within 2 days of receiving the laundry and dry-cleaning items.
• If you feel that the service received is not as promised on the site or does not meet your expectations, you must notify our customer service team within 2 days of receiving the items. The Customer Service team, after reviewing your complaint, will take an appropriate decision.
• For any refunds approved by FabricZen, it will take 3-5 days for the refund to be processed to the end customer.