FabricZen - DryCleaning & Laundry

Privacy Policy

At FabricZen, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including through our website, mobile app, and partner stores.

1. Information We Collect

We collect certain personal information to provide our services more effectively. This includes, but is not limited to:

• Personal identification details (name, address, email, phone number)
• Service preferences and order history
• Payment information (e.g., card details, bank account, or other financial data)

2. How We Use Your Information

Your personal data is used solely for the purpose of providing our services and improving your experience with FabricZen. Specifically, we use your information to:

• Process and manage orders for laundry and dry-cleaning services
• Notify you about the status of your orders and deliveries
• Improve our services based on your feedback and preferences
• Send you service-related updates, promotions, and special offers (if you have opted in)

3. Data Protection and Security

We use industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. Your payment details are securely processed through trusted payment gateways, ensuring your financial data is encrypted and safe.

4. No Selling or Sharing of Personal Data

FabricZen does not sell, trade, or otherwise transfer your personal information to any third-party for monetary or commercial purposes. Your email, mobile number, and other personal details are used solely for the purpose of delivering our services and improving your experience with us. We are committed to ensuring your privacy and will not share your information with third parties, except in the following cases:

• To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., delivery partners, payment processors), provided that these parties agree to keep your information confidential.
• To comply with legal requirements or respond to lawful requests by public authorities.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. You can request deletion of your personal information at any time, subject to applicable laws.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of receiving promotional communications
• Request clarification on how your data is being used

To exercise any of these rights, please contact us at support@fabriczen.com.

7. Changes to This Policy

FabricZen reserves the right to update this Privacy Policy as needed to reflect changes in our services or legal requirements. We will notify you of any significant changes by posting an updated version on our website.

8. Contact Us

If you have any questions about this Privacy Policy or our practices regarding your personal information, please reach out to us at support@fabriczen.com.